FAQs

Q: Which countries do you deliver to?
A: We currently cover all Iraq.

Q: Will I receive a tracking number?
A: Yes. You will receive a tracking number by e-mail once the courier picks up the shipment.

Q: How do I track my order?
A: You will receive a link by e-mail along with the tracking number. Once you click the link, we redirect you to the courier's page where you can insert the tracking number and monitor the progress of your shipment.

Q: Which payment methods do you accept?
A: We accept cash-on-delivery and credit card payments.

Q: What should I do when I forget my login password?
A: Simply click the "Forgot Password?" link on the login page. You will be redirected to a new page where you will be asked to enter your email, and then a reset email will be sent to your inbox.

Q: How do I cancel an order?
A: We are unable to make changes or cancel your order once it has been placed. Should there be extenuating circumstances, you may contact us directly on 00 964 75010222222.

Q: I am not satisfied with the product received. What can I do?
A: If you receive your product and are not satisfied with the condition, we encourage you to immediately contact us on 00964 75010222222 and raise your concerns.

Q: What if my order does not arrive or is damaged?
A: If you receive a damaged product, please contact us immediately on 00 964 75010222222 with evidence of damage. In case your claim proves right, you will be able to choose to get a refund or a replacement.